What do I do if I receive a defective/damaged item from Ratanprakashan.com?
We at ratanprakashan.com always have you in mind, so we strive to ensure that our products reach you in their original condition. Still, if an item ordered by you on Ratanprakashan.com is delivered to you in a damaged / defective condition, please email us at [email protected] ASAP. We will guide you on how to refund the book to us for a replacement.
How can I return a product ordered from Ratanprakashan.com?
To provide you a worry-free shopping experience on Ratanprakashan.com, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund (excluding shipping costs).
When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:
Ratan Prakashan Mandir
3rd Floor, Ratan Mall, 1/185, Professors’ Colony,
Delhi Gate, Agra – 282002
Uttar Pradesh, India
E-mail: [email protected]
We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our store.
How and when will I get my refund?
Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. The refund will reach you in 7 – 10 days.
We hope you have a great time shopping at Ratanprakashan.com!!